The following services will give advice and assistance to tenants only — they will not help landlords. If you are ringing as a head tenant seeking advice on how to evict a subtenant, many of these services will not be able to assist you because you are in the position of a landlord. You should contact the Office of Fair Trading Tenancy Service listed here or the chamber magistrate of your local court for help.
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THE TENANT'S UNION OF NSW

The Tenants’ Union provides advice through its Hotline which is staffed by volunteers Monday to Friday 9.30am - 5pm (closed between 1-2pm for lunch). The Union works on tenancy law reform and resources the tenancy services across NSW. It also puts out a series of Tenancy Factsheets in various languages covering problems tenants may encounter, and the Tenants Rights Manual (by Phillipa Bellemore in association with the Tenants’ Union of NSW). The Union employs a solicitor who runs test cases on behalf of tenants.They can also put you in touch with Tenants Unions or Services for other states.

Hotline (02) 9251 6590
1800 251 101
Office/Administration (02) 9247 3813
Website : www.tenants.org.au
Includes factsheets and sample letters
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REGIONAL TENANTS' ADVICE AND ADVOCACY SERVICES

These services were set up in 1995. As well as generalist tenancy workers, some services employ Aboriginal workers and workers for tenants from a non-English speaking background. Below is a list of services currently operating. Phone your local service for full contact details and interview times.

Eastern Sydney
(for tenants in Randwick, Waverley, Woollahra)
Eastern Area Tenants Service (02) 9386 9147

Inner Sydney
(for tenants living in Sydney City, Botany, Leichhardt)
Inner Sydney TAAS (02) 9698 5975
www.rlc.org.au

Inner Western Sydney
(for tenants in Ashfield, Burwood, Canada Bay, Marrickville, Strathfield)
Inner Western Sydney TAAS (02) 9559 2899
www.mlc.asn.au/tenancy

Southern Sydney
(for tenants in Bankstown, Canterbury, Hurstville, Kogarah, Rockdale, Sutherland)
Southern Sydney TAAS (02) 9787 4679
www.cbmrc.org.au/service_tenancy.html

South West Sydney
(for tenants in Camden, Campbelltown, Fairfield, Liverpool, Wollondilly)
South West Sydney Tenants Service (02) 4628 1678, 1800 631 993

Western Sydney
(for tenants in Auburn, Baulkham Hills, Blacktown, Blue Mountains, Hawkesbury, Holroyd, Parramatta, Penrith)
Western Sydney Tenants Service (02) 9891 6377
1800 625 956
www.unitingcarenswact.org.au/wests

Northern Sydney
(for tenants in Hornsby, Hunters Hill, Ku-ring-gai, Lane Cove, Manly, Mosman, North Sydney, Pittwater, Ryde, Warringah, Willoughby)
Northern Area Tenants Service (02) 9884 9605

Central Coast
(for tenants in Gosford, Wyong)
Central Coast TAAS (02) 4353 5515
http://users.bigpond.net.au/cctaas/

Hunter
(for tenants in Cessnock, Dungog, Gloucester, Great Lakes, Lake Macquarie, Maitland, Muswellbrook, Newcastle, Port Stephens, Singleton, Upper Hunter)
Hunter TAAS (02) 4929 6888
1800 654 504

North Coast
(for tenants in Ballina, Byron, Copmanhurst, Grafton, Kyogle, Lismore, Maclean, Pristine Waters, Richmond Valley, Tweed)
Northern Rivers TAAS (02) 6622 3317
1800 649 135

Mid Coast
(for tenants in Coffs Harbour, Nambucca, Macksville, South West Rocks, Crescent Head, Kempsey, Port Maquarie, Wauchope, Camden, Haven Laurieton., Wingham, Taree, and Foster Tuncurry)
Mid coast TAAS (02) 6583 9866
1800 777 722

Illawarra/South Coast
(for tenants in Bega Valley, Eurobadalla, Kiama, Shellharbour, Shoalhaven, Wingecarribee, Wollongong)
Illawarra and South Coast TAAS (02) 4274 3475, 1800 807 225
www.illawarralegalcentre.org.au

New England and Western NSW
(for tenants in New England, North West, Western and Far West NSW)
New England and Western TAAS (02) 6772 8100
1800 836 268

South Western NSW
(for tenants in Central and South Wetern NSW)
South Western (NSW) TAAS 1800 642 609
www.cwcc.nsw.edu.au